Message either channel — we usually reply within one business day. Describe what happened and attach a screenshot: it makes troubleshooting faster.
Check the spam folder and that the address has no typos. A code stays valid for 10 minutes; request a new one with “Resend code”. If nothing arrives within an hour, message us on Telegram and we will confirm the address manually.
Send the date, the amount and the last four digits of the card (we never need the full number). We will check the payment with the provider and credit the tokens manually if the notification was lost.
With email and password, check the keyboard layout and Caps Lock. With Telegram or Google, make sure a popup blocker is not swallowing the window. A screenshot of the error text helps.
Write to support from the registered address. We delete the account, the processing history and the linked providers, and confirm by email. This usually takes up to 30 days.
How we store and process data is described in the privacy policy and the terms.
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